Refund policy

Last Updated: October 17, 2026

Thank you for shopping with Black Forest Supplements. We value your trust and aim to provide a clear and reliable shopping experience. This policy explains our return and refund procedures.

1. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions outlined below and applicable consumer protection laws.

To be eligible for a return:

• The item must have been purchased directly from our online store.
• The product should be unopened and unused.
• The product should be in its original packaging and condition.
• Proof of purchase or a valid order number must be provided.

For hygiene, product quality, and safety reasons, opened or used products may not be eligible for return, except where required by applicable law or where a product arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate.

We will review your request and provide an appropriate resolution in accordance with our policies and applicable law.

3. How to Request a Return

To initiate a return, email our customer support team at:

**pabinjibril@gmail.com**

Please include the following information:

• Your order number
• The product you wish to return
• The reason for the return
• Supporting photographs, if applicable

Please wait for return instructions before sending any item back. We will provide the appropriate return address and further instructions after reviewing your request.

4. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider. Any applicable refund timeline required by law will be respected.

5. Return Shipping Costs

For returns due to a change of mind or other reasons unrelated to an error on our part, customers may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so that we can review the circumstances and determine an appropriate solution.

Original shipping charges will be handled in accordance with the circumstances of the return and applicable law.

6. Non-Returnable Items

Certain items may not be eligible for return, including opened or used products, products damaged through improper handling after delivery, and items specifically identified as non-returnable before purchase.

These exclusions do not apply where a return, replacement, or refund is required by applicable law.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please check with your bank or payment provider.

If you still require assistance, contact us at pabinjibril@gmail.com with your order number.

8. Policy Updates

We may update this policy when necessary. The latest version will be published on this page with the applicable revision date.

9. Contact Information

For questions about returns and refunds, please contact:

Black Forest Supplements
Email: pabinjibril@gmail.com