Shipping policy

Last Updated: October 17, 2026

Black Forest Supplements aims to provide a straightforward ordering and delivery experience. This policy explains our order processing procedures, shipping arrangements, and delivery estimates.

1. Order Processing

Orders are processed after successful payment authorization.

Our standard processing timeframe is generally 1–3 business days, excluding weekends and public holidays.

Processing times may vary during promotional periods, holidays, or periods of unusually high order volume.

Please ensure that your order information is correct before completing checkout.

2. Estimated Delivery Times

Delivery times depend on the shipping destination, selected shipping method, and carrier operations.

Any estimated delivery timeframe displayed at checkout should be used as the primary reference for your order.

Delivery estimates are not guaranteed dates. Delays may occur due to circumstances outside our reasonable control.

3. Shipping Fees

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the delivery address, order details, and selected service.

Any free-shipping promotion is subject to the conditions displayed when the offer is made.

4. Order Tracking

Where tracking is available, tracking information will be provided after the order has been shipped.

Please allow time for the carrier's tracking system to update after the package enters the shipping network.

If tracking information remains unavailable or unchanged for an extended period, contact us for assistance.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you need to correct your address, contact us as soon as possible at pabinjibril@gmail.com.

Address changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

6. Delivery Delays

Delivery may be affected by weather conditions, public holidays, carrier disruptions, customs inspections, transportation issues, or other unexpected events.

If your shipment is delayed, please review your tracking information first. You may also contact our support team for assistance.

7. Lost, Missing, or Damaged Packages

If tracking shows that your package has been delivered but you cannot locate it, check with household members, neighbors, building management, or the carrier where appropriate.

If your package arrives damaged, contact us promptly and provide photographs of the package and its contents when possible.

We will review the information and help determine the appropriate next steps.

8. International Shipping

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers may be responsible for charges imposed by the destination country.

Customers are responsible for checking applicable import requirements before placing an international order.

9. Contact Information

For shipping inquiries or order assistance, contact:

Black Forest Supplements
Email: pabinjibril@gmail.com